Contact Us

You can reach out to our NFI North main office by phone or email listed below to get more information about the agency or to contact a specific program or person.

40 Park Ave. PO Box 417
Contoocook, NH 03229

NFINorth@nafi.com

Phone: (603) 746-7550
Fax: (603) 746-7544

To make a referral to any of our Maine Services please call our toll free number: (844) NFI-HOPE  or (844) 634-4673

Referrals for NH are typically made directly to the programs. Feel free to contact our NH office to get the contact information if you need it (603) 746-7550.

What to do if you have a Complaint:

Please talk to us and give us a chance to resolve or correct your concerns. Call our main office and ask for the Executive Director.

You can contact the State Department of Health and Human Services or our accrediting body, The Joint Commission (see below)

How To Report a Participant Safety Concern or Event to the Joint Commission

Do you have a patient safety event or concern about a health care organization?

How to submit a new concern or update an existing incident.

Submit a Concern/Event Online (preferred method)

or you can Submit a Concern/Event by Fax or Mail
***Please note, the online submission method is preferred as it allows a more timely receipt of, and response to, your incident.

Consider using this form template and/or follow these helpful instructions for what to include if submitting by fax or mail.

Fax: 630-792-5636

or

Mail: Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

What happens to your incident?
We check for other patient safety events about the organization.

We may write to the organization about your concern.

Sometimes, we visit the organization to see if there is a problem in meeting the requirements that deal with your concern.

We will not share your name with the organization unless you say it is OK

What can you do about concerns that The Joint Commission cannot help with?

You may want to talk to the organization about your concern.

Your state’s department of health may be able to help.


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